22 Apr 2020
Our Covid-19 Level Three Update
Many small and medium enterprises have been affected by the pandemic in almost every angle. But hey! New Zealanders are nothing but courageous, patient, and resilient in these troubled times.
Keeping in mind the safety of our team, our customers, and the general public, Mode Car and Camper Rentals is happy to introduce ‘Contactless Rental’. But what does this mean?
On Monday, 20th of April, Prime Minister Jacinda Ardern has announced that New Zealand will move out of Alert Level 4 Lock Down at 11:59 PM on the 27th of April. This means that business that can operate “safely” may resume operations starting Tuesday, 28th of April.
So far, the message has been consistent, being ‘safe’ means coming down to three main things – observing proper hygiene in the workplace, physical distancing, and placing contact tracing capabilities.
Cleanliness and Sanitation
At Mode, we pride ourselves on our fleet of regularly maintained, clean and safe to use vehicles. After doing standard cleaning procedures, all high-touch surfaces such as steering wheels, gear sticks, hand brakes, chairs, and door handles are re-sanitised. Handwashing instructions for our staff are still visible on all branches. Use of protective gloves is being observed and staff that do not feel well are urged to stay home.
We are launching a contactless rental process where customers who pickup and drop-off vehicles do not need to have a face to face interaction with our staff members. By the time you arrive at our premises, your vehicle will be ready. All details are updated, documents are uploaded, and payments are processed 2-3 days prior the hire date through our Customer Check-in page.
To know more about this, click on the Contactless Rental tab on our website.
Our Customer Check-in page is not only equipped for updating information and processing payments. On the ‘Notes’ section, customers must also provide details of all passengers. Internally, all our staff members will leave notes in our database regarding who interacted with which customer.
Due to the current requirement for businesses to operate in a contacless manner, shuttle services will not be available at this stage.
However, Mode is ready to share up to $30 NZD* of transportation cost when picking up or dropping off your rental vehicle. This will be given as a credit at the end of your hire, provided that you can present a receipt of your ride.
*Up to $15 NZD for pickup and up to $15 NZD for drop-off.
Plan B: Get in Touch with Us
We understand that this is a new rental process for everybody, but we are keen on
optimising our operations as we go along. Let us know if you need assistance by emailing us
at firstname.lastname@example.org or calling us at +64 9 979 7670.
We are excited to open our doors again (at a proper distance, of course!) and we look
forward to serving you soon.
From all of us at ____mode