COVID-19 Update: 05 October 2021

The Auckland Region remains at Alert Level 3 whilst he rest of the country remains at Delta Level 2. Here’s what that means for you:

Can I hire a vehicle in Wellington, Christchurch, or Queenstown?

YES! Regional travel is permitted at Alert Level 2. Please check our Delta Level 2 Guidelines for more information.

Can I hire a vehicle in Auckland Airport or CBD?

YES! Our Auckland Airport and CBD branches will be open for pickups and drop-offs at Level 3. To ensure safe operation, please check our guidelines on What hiring with Mode looks like at Alert Level 3.

If you have a pick-up during lockdown

Unfortunately, we cannot start any new hires during the Level 4 lockdown. If you have a DIRECT booking with us for a scheduled pick-up during Level 4, you can either:

  • Move your hire to a later date within the next 12 months without any transfer fees (subject to variations in seasonal pricing and availability), or

  • Cancel and get a refund for the prepaid rental, less a cancellation fee of either $10 or $25 depending on when the notification was made

If you booked your rental through a third-party website or broker, please contact them to change or cancel your booking. These websites often have a “manage your booking” login area where you can change or cancel your reservation. Please note that the cancellation policy of the broker or third party is applicable to your booking, which may not exactly match the Mode Rentals cancellation policy for direct bookings.

If you have a drop-off during lockdown

We understand that you may need to return your vehicle during the lockdown. Drop-off instructions for each of our branches differ and we normally send these instructions as soon as we can. If you have not received yours, please contact our team.

If you wish to return your vehicle to a different location, please call us first to let us know you’re coming. One-way fees apply.

Alternatively, you can extend your hire; however, you will need to pay for the extension. Please check our Terms and Conditions for our cancellation and refund policy.

Please note that our shuttle services will not be available during alerts levels 4 and 3, so you will need to arrange your own transport to the airport.

If you have any questions, please Contact Us. Stay safe, and we look forward to seeing you again soon!


Hiring With Mode During COVID-19: What you need to know

We’ve outlined what we’re doing to protect our staff and customers, and what you can do to also stay safe.

After such a difficult year, we all know how important it is to keep ourselves and those around us safe, so we’ve outlined what we’re doing to protect our staff and customers, and what you can do to also stay safe.

What is Mode doing to ensure all customers and staff are safe?

Staff Hygiene

All Mode staff are following strict hygiene protocols set out by the Ministry of Health. Hand sanitisers, hand soaps, masks, gloves, and clean water are available in all our branches.

Vehicle Cleaning and Sanitation

Standard vehicle cleaning is observed before the commencement of every hire. In cases where there is a high risk of COVID-19 in the community - Alert Level 2 or higher - extra sanitation is done on all high-touch surfaces.

Office Cleaning

Our branches are cleaned regularly, and all high-touch surfaces are sanitised. COVID-19 Tracer QR Codes are also visible in all branches and shuttles.

What can I do to stay safe during my hiring process with Mode?

  • Complete the precheck-in process before pick-up. This minimises the time you spend in our branch and we may even just leave your key in the vehicle, ready to go!

  • Scan the COVID-19 Tracer App QR code if you need to enter our office.

  • Practise social distancing from staff and other customers who might be in the branch the same time as you.

  • Observe proper hand hygiene.

  • Do not travel if you have been requested to self-isolate or quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.

Risk-free bookings

We also understand that these are uncertain times. Since the COVID-19 situation may change unexpectedly, we are providing risk-free experience for ALL DIRECT bookings.

I will not be able to pick up my rental due to COVID-19 travel restrictions, what do I do?

You may move your hire to a later date within the next 12 months without any transfer fees. This will be subject to vehicle availability. Rental rates may also vary when moving the booking to our peak season (November to April). In this case, you may pay the difference in prices. Please note, credits are only applicable for one transfer and any remaining balance (due to variations in hire length or pricing) is non-refundable.

What happens if I decide to cancel my booking?

Booking cancellations received three days prior will get a full refund less $10 cancellation fee. Booking cancellations received less than three days will get a refund less $25 cancellation fee.

How do I change or cancel my reservation if I booked through a broker?

Brokers (or third-party websites) have their terms and conditions independent from ours. Please contact the website directly for any concerns.

If you have further concerns, please do not hesitate to contact us.

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