Hiring With Mode During COVID-19: What you need to know

After such a difficult year, we all know how important it is to keep ourselves and those around us safe, so we’ve outlined what we’re doing to protect our staff and customers, and what you can do to also stay safe.

What do I need to do to stay safe during my hiring process with Mode?

  • Complete Online Check-in before pick-up. This minimises the time you spend in our branch and we may even just leave your key in the vehicle, ready to go!

  • Scan the COVID-19 Tracer App QR code if you need to enter our office.

  • Practise social distancing from staff and other customers who might be in the branch the same time as you.

  • Observe proper hand hygiene.

  • Do not travel if you have been requested to self-isolate or quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.

What is Mode doing to ensure all customers and staff are safe?

Staff Hygiene

All Mode staff are following strict hygiene protocols set out by the Ministry of Health. Hand sanitisers, hand soaps, masks, gloves, and clean water are available in all our branches.

Vehicle Cleaning and Sanitation

Standard vehicle cleaning is observed before the commencement of every hire. In cases where there is a high risk of COVID-19 in the community - Alert Level 2 or higher - extra sanitation is done on all high-touch surfaces.

Office Cleaning

Our branches are cleaned regularly, and all high-touch surfaces are sanitised. COVID-19 Tracer QR Codes are also visible in all branches and shuttles.

Risk-free bookings

We also understand that these are uncertain times. Since the COVID-19 situation may change unexpectedly, we are providing risk-free experience for ALL DIRECT bookings.

I will not be able to pick up my rental due to COVID-19 travel restrictions, what do I do?

You may move your hire to a later date within the next 12 months without any transfer fees. This will be subject to vehicle availability. Rental rates may also vary when moving the booking to our peak season (November to April). In this case, you may pay the difference in prices. Please note, credits are only applicable for one transfer and any remaining balance (due to variations in hire length or pricing) is non-refundable.

What happens if I decide to cancel my booking?

Booking cancellations received three days prior will get a full refund less $10 cancellation fee. Booking cancellations received less than three days will get a refund less $25 cancellation fee.

How do I change or cancel my reservation if I booked through a broker?

Brokers (or third-party websites) have their terms and conditions independent to ours. Please contact the website directly for any concerns.

If you have further questions, please do not hesitate to contact us.

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