Pre-check-in instructions


This pre-check-in process lets you double-check your booking details and will give you a faster, more streamlined pick-up experience.


We recommend completing your check-in 2-3 days before your hire to provide the information listed below. You can do this by entering your reservation or reference number and your last name on our Customer Check-in page.


Your reservation or reference number can be found in your booking confirmation email either directly from Mode, or from the third party you booked through. If you cannot find your reservation or reference number, please email us at [email protected] with the full name of the driver and we will be able to give you your login details.


When you check-in you will be asked to complete the following items:


Customer Details

  • Name
  • Date of Birth
  • Email Address
  • Licence Number
  • Issuing State or Country
  • Licence Expiry
  • Mobile Number
  • Home Address


Extra Drivers

  • Details of additional drivers


Booking Details

  • Choose on the list of extra items you may need during your hire like GPS, booster seat, etc.
  • Select your preferred insurance option. All available insurance options are outlined on the Insurance and Liability Limit page of our website.
  • Provide additional details such as the number of travellers and flight number. In the ‘Comments’ section, please provide the names of other passengers who will be riding the vehicle with you, for COVID-19 contact tracing. 


Upload Images

Upload a clear copy of your driver’s licence. If you have added another driver to your hire, there will be an additional section to upload a photo of their licence too.


Collect Credit Card

This section will allow you to securely enter your credit card details. This allows us to process all payments or pre-authorisation on your preferred card. If you would like to use a different payment option, please feel free to send us an email, or give us a call instead and we can process the payment for you.


Important information!


Once your credit card details are entered, all payments and pre-authorisations are processed securely by our staff. We will then send you a copy of the rental agreement for e-signing. You will have the option to e-sign on or before the hire date.


When you are ready, visit our Customer Check-in page to get started!

We also offer off-airport parking in Auckland, Wellington and Christchurch. Click the image below book your airport parking!


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