Pre-check-in instructions


In light of the recent COVID-19 outbreak, we highly recommend all our customers to precheck-in prior to rental pickup in order to reduce face-to-face contact with our team.


Check-in now for your upcoming rental car hire with Mode! Enter your driver's details and double-check your booking for a quicker, more streamlined pick-up experience.


For customers picking up outside our standard business hours, precheck-in is required.

You can access this by entering your reservation or reference number and your last name on our Customer Check-in page.


Your reservation or reference number can be found in your booking confirmation email either directly from Mode, or from the third party you booked through. Note that voucher numbers do not work in this system. If you cannot find your reservation or reference number, please email us at [email protected] with the full name of the driver and we will be able to give you your login details.


When you check-in you will be asked to complete the following items:


Customer Details

  • Name
  • Date of Birth
  • Email Address
  • Licence Number
  • Issuing State or Country
  • Licence Expiry
  • Mobile Number
  • Home Address


Extra Drivers

  • Details of additional drivers


Booking Details

  • Choose on the list of extra items you may need during your hire like GPS, booster seat, etc.
  • Select your preferred liability reduction/excess option. All available options are outlined on the Insurance and Liability Limit page of our website and the daily rates appear on the check-in page.
  • For customer who have their own travel insurance or have purchased one through a third-party agent, the basic liability option (Highest Risk - $3000 bond and excess, $0 per day) is still applicable, unless you choose to lower this down through our other liability options.

Upload Images

Upload a clear copy of your driver’s licence. If you have added another driver to your hire, there will be an additional section to upload a photo of their licence too.


Collect Credit Card

This section will allow you to securely enter your credit card details. All payments and pre-authorisations will be processed through the nominated credit or debit Visa or Mastercard. If you would like to use a different payment option, please feel free to send us an email, or give us a call instead to arrange.


Important information!


Once your credit card details are entered, all payments and pre-authorisations are processed securely by our staff. We will then send you a copy of the rental agreement for e-signing. Please ensure you have read and understood the terms and conditions of your rental before signing electronically.


When you are ready, visit our Customer Check-in page to get started!

We also offer off-airport parking in Auckland, Wellington and Christchurch. Click the image below book your airport parking!


Parking Mode

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