Rental Inclusions, Accessories & Booking Information

Included: GST, a $3,000 highest-risk liability limit, and unlimited kilometres.
Extras: Tolls, road user charges (RUC) for diesel vehicles, and accessories.

Our included insurance (Highest Risk) provides:

• Damage coverage: Protects the vehicle you’re driving.
• Third-party liability: Covers damage to other vehicles or property.

However, you’re liable for up to the $3,000 highest-risk liability limit.

Want peace of mind? You can choose lower liability limits for an additional daily fee. Visit our Insurance and Liability Limit page for more details.

Two drivers are included for free. Additional drivers cost just $2 per day.

For petrol vehicles—yes, drive as far as you want! Diesel vehicles have RUC charges of 10 cents per kilometre.

Yes, we do! Here’s how it works:

• One-way hires: Available between our branches. Fees vary depending on your pick-up and drop-off locations and the season.
• Special deals: Keep an eye on our Deals page for relocation specials and promos!

Absolutely! With Mode Rentals, you can take our vehicles on the ferry, making your journey seamless and stress-free. Here’s what you need to know:

• Ferry costs aren’t included in our hire rates, so you’ll need to book your tickets directly with Interislander or Bluebridge.
• Enjoy the convenience of keeping the same vehicle for your entire trip—no need for a car swap on either side of the ferry.

Set sail and save!
Mode Rentals customers can enjoy an exclusive 12% off their Bluebridge Cook Strait ferry crossing. You’ll receive the promo code in your Mode Rentals booking confirmation email. Simply use it when booking your ferry and show proof of your Mode Rentals booking—such as your confirmation email or key tag—when you travel. 

We offer a range of accessories to make your trip more comfortable, including:

• Child seats
• GPS units
• Snow chains (Pre-book at least 2 weeks ahead).

For a full list, visit our Accessories page. Some additional accessories may be available upon request, depending on availability and vehicle suitability.

Adding accessories is easy!

1. Select them during the reservation process by ticking the appropriate boxes.
2. Missed it during booking? Add them during Online Check-in or contact us to check availability.

For special requests not listed online, let us know in the comments section when booking or contact us directly.

Snow chains are rarely required on public roads but may be mandatory on icy ski field roads or Alpine passes.

• We offer a limited selection of snow chains for hire at $15/day (up to a maximum of $100 per hire).

Due to seasonal demand, please book at least two weeks in advance to ensure availability.

No worries! We recommend contacting us as soon as possible to check availability. While we can’t guarantee last-minute additions, we’ll do our best to accommodate your needs.

It’s super easy! Just select your vehicle, then click ‘Email a Quote’. You’ll have five days to confirm your booking (but don’t wait too long—our vehicles are popular!).

Visa and Mastercard credit/debit cards are accepted. For New Zealand customers, we also offer Account2Account. American Express is not accepted. 

Yes, here’s how it works:

• Direct bookings: Full payment is required upfront and refundable (less a $25 admin fee) if you cancel at least 24 hours before pick-up.
• Third-party bookings: Payment terms depend on the third-party platform’s policies.

At pick-up, a bond amount will be pre-authorised based on your selected liability limit.

Plans changed? No worries! Here’s what to do:

• Email us at [email protected] to request changes or an extension. Note that changes may affect your hire rate and are subject to availability.
• If you booked via a third-party website, contact them directly to make changes. You may need to cancel and rebook, subject to availability and pricing at the time.

Here’s our cancellation policy for direct bookings:

• Cancel 24+ hours before pick-up: Refund less a $25 admin fee.
• Cancel within 24 hours: Charged up to the first two days of hire, plus a $25 admin fee.
• No-shows or incomplete documentation: The full cost of the hire is charged.

For third-party bookings, please refer to their cancellation policy.

We understand that life happens! In these cases:

• Contact us as soon as possible to discuss options.
• On a case-by-case basis, we may adjust your hire dates, subject to availability.

Note: Different conditions apply if your hire has already commenced.