Everything you need to know about checking in online and getting your rental underway smoothly.
Online check-in
Do I have to check in before my hire?
We highly recommend completing Online Check-in for a faster, hassle-free pick-up experience.
Important: If you have an after-hours pick-up, Online Check-in must be completed during regular business hours prior to your hire.
When should I check-in for my hire?
We recommend completing Online Check-in at least 48 hours before your pick-up time.
- For after-hours pick-ups, this step is mandatory and must be completed during regular office hours.
- If you don’t check in by the end of the business day before your after-hours pick-up, your vehicle won’t be released until the branch reopens.
Where do I log into Online Check-in?
It’s simple! Visit our Online Check-in page to get started. You’ll need:
- Your reservation number
- Your last name
Once logged in, follow the prompts to complete the process.
Starting your rental
Do you offer shuttle service from the airport?
Yes! Once you’re ready, just give us a call and we’ll whisk you to your adventure in no time.
How do I get from the airport to the Mode Rentals branch?
Once you’re ready for pick-up, give us a call, and we’ll send our shuttle to collect you! All the details—like the pick-up spot and what our shuttle van looks like—are included in your booking confirmation. Pro tip: Check here for extra info to make the process even smoother!
Do you have after-hours pick-up and drop-off arrangements?
Absolutely! We’ve got you covered if your plans extend beyond regular hours.
- For after-hours pick-ups, completing Online Check-in during business hours is a must.
- Our after-hours agents don’t carry extra vehicles or accessories, so be sure to confirm everything ahead of time.
We’ll make your late-night or early-morning plans as stress-free as possible.
What do I need to bring when I pick up the vehicle?
Here’s your ultimate checklist for a seamless pick-up:
- A valid physical driver licence in English is required at pickup. If your licence is not in English, please bring either a certified translation or an International Driving Permit. (Please note that digital driver licences are not accepted).
- A Visa or Mastercard credit/debit card in the primary hirer’s name for bond pre-authorisation.
- Your booking reference or confirmation email.
- All nominated drivers must be present to sign the rental agreement.
Tick these off, and you’re ready to hit the road!
When and how do I pay for my rental?
Direct bookings: Full payment is made when you book. At pick-up, we’ll process your bond pre-authorisation and payments for any extras like accessories or extensions.
We accept Visa, Mastercard credit and debit cards. American Express is not accepted.
What if I booked via a third party?
Third-party bookings are just as easy!
- Some websites only take a deposit—your confirmation email will let you know how much is left to pay at pick-up.
- If the full amount is prepaid, you’ll just need to cover any extras and the bond pre-authorisation.
Do you require a bond?
Yes, a bond is needed, but don’t worry—it’s just a hold, not a charge!
- The bond ensures coverage for your chosen hirer liability limit.
- It’s released once the vehicle is returned in great condition, with a full fuel tank, and all hire conditions met.
How much is the bond requirement?
The bond depends on your selected liability limit:
$3,000, $1,200, or $600.
Choose the level that works best for your peace of mind! Check out our Insurance & Liability Limit page for more details.