Everything you need to know about what’s included, optional accessories, and the booking and payment process.
What’s covered in your rental rates?
Included: GST, a $3,000 highest-risk liability limit, and unlimited kilometres.
Extras: Tolls, road user charges (RUC) for diesel vehicles, and accessories.
What does the included insurance cover?
Our included insurance (Highest Risk) provides:
- Damage coverage: Protects the vehicle you’re driving.
- Third-party liability: Covers damage to other vehicles or property.
However, you’re liable for up to the $3,000 highest-risk liability limit.
Want peace of mind? You can choose lower liability limits for an additional daily fee. Visit our Insurance and Liability Limit page for more details.
How many drivers are included?
Two drivers are included for free. Additional drivers cost just $2 per day.
Do you offer unlimited kilometres?
For petrol vehicles—yes, drive as far as you want! Diesel vehicles have RUC charges of 10 cents per kilometre.
Do you offer one way hires?
Yes, we do! Here’s how it works:
- One-way hires: Available between our branches. Fees vary depending on your pick-up and drop-off locations and the season.
- Special deals: Keep an eye on our Deals page for relocation specials and promos!
Can I take my rental car on the ferry between the North and South Islands?
Absolutely! With Mode Rentals, you can take our vehicles on the ferry, making your journey seamless and stress-free. Here’s what you need to know:
- Ferry costs aren’t included in our hire rates, so you’ll need to book your tickets directly with Interislander or Bluebridge.
- Enjoy the convenience of keeping the same vehicle for your entire trip—no need for a car swap on either side of the ferry.
Set sail and save!
Mode Rentals customers can enjoy an exclusive 12% off their Bluebridge Cook Strait ferry crossing. You’ll receive the promo code in your Mode Rentals booking confirmation email. Simply use it when booking your ferry and show proof of your Mode Rentals booking—such as your confirmation email or key tag—when you travel.
What can I add to my booking?
We offer a range of accessories to make your trip more comfortable, including:
- Child seats
- GPS units
- Snow chains (Pre-book at least 2 weeks ahead).
For a full list, visit our Accessories page. Some additional accessories may be available upon request, depending on availability and vehicle suitability.
How do I add these items to my booking?
Adding accessories is easy!
- Select them during the reservation process by ticking the appropriate boxes.
- Missed it during booking? Add them during Online Check-in or contact us to check availability.
For special requests not listed online, let us know in the comments section when booking or contact us directly.
Will I need snow chains during my winter travel?
Snow chains are rarely required on public roads but may be mandatory on icy ski field roads or Alpine passes.
- We offer a limited selection of snow chains for hire at $15/day (up to a maximum of $100 per hire).
Due to seasonal demand, please book at least two weeks in advance to ensure availability.
What if I need accessories but forgot to book them in advance?
No worries! We recommend contacting us as soon as possible to check availability. While we can’t guarantee last-minute additions, we’ll do our best to accommodate your needs.