Everything you need to know about checking in online and getting your rental underway smoothly.
Online check-in
Do I have to check in before my hire?
We highly recommend completing Online Check-in for a faster, hassle-free pick-up experience.
Important: If you have an after-hours pick-up, Online Check-in must be completed during regular business hours prior to your hire.
When should I check-in for my hire?
We recommend completing Online Check-in at least 48 hours before your pick-up time.
- For after-hours pick-ups, this step is mandatory and must be completed during regular office hours.
- If you don’t check in by the end of the business day before your after-hours pick-up, your vehicle won’t be released until the branch reopens.
Where do I log into Online Check-in?
It’s simple! Visit our Online Check-in page to get started. You’ll need:
- Your reservation number
- Your last name
Once logged in, follow the prompts to complete the process.
Starting your rental
Do you offer shuttle service from the airport?
Yes! Once you’re ready, just give us a call and we’ll whisk you to your adventure in no time.
How do I get from the airport to the Mode Rentals branch?
Once you’re ready for pick-up, give us a call, and we’ll send our shuttle to collect you! All the details—like the pick-up spot and what our shuttle van looks like—are included in your booking confirmation. Pro tip: Check here for extra info to make the process even smoother!
Do you have after-hours pick-up and drop-off arrangements?
Absolutely! We’ve got you covered if your plans extend beyond regular hours.
- For after-hours pick-ups, completing Online Check-in during business hours is a must.
- Our after-hours agents don’t carry extra vehicles or accessories, so be sure to confirm everything ahead of time.
We’ll make your late-night or early-morning plans as stress-free as possible.
What do I need to bring when I pick up the vehicle?
Here’s your ultimate checklist for a seamless pick-up:
- A valid physical driver licence in English is required at pickup. If your licence is not in English, please bring either a certified translation or an International Driving Permit. (Please note that digital driver licences are not accepted).
- A Visa or Mastercard credit/debit card in the primary hirer’s name for bond pre-authorisation.
- Your booking reference or confirmation email.
- All nominated drivers must be present to sign the rental agreement.
Tick these off, and you’re ready to hit the road!
When and how do I pay for my rental?
Direct bookings: Full payment is made when you book. At pick-up, we’ll process your bond pre-authorisation and payments for any extras like accessories or extensions.
We accept Visa, Mastercard credit and debit cards. American Express is not accepted.
What if I booked via a third party?
Third-party bookings are just as easy!
- Some websites only take a deposit—your confirmation email will let you know how much is left to pay at pick-up.
- If the full amount is prepaid, you’ll just need to cover any extras and the bond pre-authorisation.
Do you require a bond?
Yes, a bond is needed, but don’t worry—it’s just a hold, not a charge!
- The bond ensures coverage for your chosen hirer liability limit.
- It’s released once the vehicle is returned in great condition, with a full fuel tank, and all hire conditions met.
How much is the bond requirement?
The bond depends on your selected liability limit:
$3,000, $1,200, or $600.
Choose the level that works best for your peace of mind! Check out our Insurance & Liability Limit page for more details.
While renting
Can we smoke in your vehicles?
No smoking, please! All our vehicles are strictly non-smoking zones—this includes vaporisers, e-cigarettes, and anything else smoky.
Why? We want every customer to enjoy a clean, fresh ride. If smoking occurs, a cleaning fee of up to $200 will be charged to restore the vehicle’s interior. Let’s keep things fresh for everyone!
Can I drive the vehicle off-road or on the beach?
Sorry, off-road adventures are a no-go! Vehicles must stay on formed roads and driveways at all times.
Important to know:
- Driving off-road or on the beach can void your insurance.
- You’ll also be responsible for any damage or recovery costs.
How do I pay for road tolls?
Make toll payments effortless with Mode Prepaid Tolls—just $10 for peace of mind!
- Covers up to $10 of your toll costs.
- Any excess is charged to you without additional fees.
Plan your route:
- Popular toll roads include the Auckland Northern Gateway and the Tauranga Eastern Link / Takitimu Drive.
- Prepaying ensures your payments match your trip, saving you from pesky admin fees.
- Further details can be found on the NZ Transport Agency website.
If a toll isn’t prepaid, we’ll charge the toll amount plus a $25 administration fee. Avoid the hassle by prepaying now and enjoying a stress-free drive!
What happens when unforeseen circumstances arise (such as flight disruption due to bad weather)?
Travel hiccups? We’ve got options:
- Contact us as soon as possible, and we’ll do our best to adjust your hire dates (subject to availability).
- In some cases, we may arrange a substitute vehicle from another branch.
Note: We don’t provide refunds for early returns, so travel insurance is a great way to protect yourself from unexpected changes.
Accidents and breakdowns
What should I do if I have an accident?
First things first—safety is key! If you’re in an accident, here’s what to do:
- Check if everyone is okay. If it’s an emergency, don’t hesitate—call 111 right away.
- Got another driver involved? Collect their details: full name, driver’s licence, mobile number, email, insurance info, and vehicle registration. Spot any witnesses? Grab their details too. If the police are called, make sure to note the police report number.
- Give us a call at +64 9 979 7670 as soon as you can. If it’s after hours, leave us a message or drop us an email—we’ll be in touch when we’re open.
- Is your car not driveable? During business hours, call us to sort out towing. After hours? NZRA Roadside Assistance (09 281 4376) can help get your car to a safe spot. Just double-check with us before arranging non-urgent towing.
- Lastly, don’t leave the vehicle until you’ve made sure it’s secure. Safety first!
What should I do in the case of a breakdown?
Breakdowns are a bummer, but we’ve got you covered! Your rental includes breakdown assistance with NZRA Roadside Assistance—just give them a call on freephone (09) 281 4376 for any mechanical issues. Here’s what they can do:
- Help with mechanical breakdowns.
- Arrange a tow to the nearest repair shop or safe location.
If the problem can’t be fixed straight away, give us a call at 09 979 7670 and we’ll work out the best solution together.
NZRA Roadside Assistance can also sort non-mechanical mishaps for a fee. This includes:
- Fixing flat tyres.
- Jump-starting a flat battery (if caused by lights or ignition left on).
- Helping with lost or locked-in keys.
- Getting you back on the road if you’re out of fuel.
With Mode Rentals, you’re never on your own—we’re here to keep your adventure rolling smoothly!