What should I expect on my return & how long will it take?
Vehicle return
What’s the process for returning my vehicle?
We’ll check for damage and fuel level. If all is good, your bond will be released. Easy!
How much time should I allow to get to the airport from Mode Rentals?
We recommend allowing at least 45 minutes for:
- Vehicle return and inspection.
- Shuttle wait time and the ride to the airport.
Our complimentary shuttle runs on a first-come, first-served basis, so give yourself a little extra time if you’ve got a flight to catch.
How long does it take for my bond to be released?
Once everything’s cleared at drop-off, we’ll release your bond immediately. However, depending on your bank and country, it might take 3–5 business days (or longer) to reflect on your account. If there’s an issue, don’t hesitate to reach out.
Do you have after-hours drop-off options?
Yes! For select locations, we offer after-hours drop-off facilities (at an additional cost). Here’s what you need to know:
- Contact us in advance to check availability and make arrangements.
- Vehicles returned after hours will be inspected by our team the next business day.
- Non-urgent issues can be communicated to our after-hours agent and will be resolved during business hours.
What happens if I return my hire vehicle early?
While you’re welcome to return your vehicle early, please note that there are no refunds for unused hire days.
What if I return the vehicle late?
We allow a 1-hour grace period. After that, it’s $20/hour up to the daily rate. If you’re running late, please call us to avoid unnecessary charges.
Can I extend my hire?
Yes, you can! Extensions are subject to vehicle availability, so the earlier you let us know, the better.
- Call us at +64 9 979 7670 or email [email protected] to request an extension.
- Prepayment for additional days will be required.