The pandemic has affected small businesses in huge ways. As a business in the tourism sector, we have suffered greatly. But we’re still here, here to show everyone that New Zealanders are nothing but courageous, patient, and resilient in these troubled times.
Keeping in mind the safety of our team, our customers, and the general public, Mode Car and Camper Rentals is happy to introduce ‘Contactless Rental’. But what does this mean?
We’ll keep this section open for the latest on Government updates as they happen.
So far, the message has been consistent, being ‘safe’ means coming down to three main things – observing proper hygiene in the workplace, physical distancing, and placing contact tracing capabilities.
Cleanliness and Sanitation
At Mode, we pride ourselves on having a fleet that is regularly maintained, clean and safe to use. After doing standard cleaning procedures, all high-touch surfaces such as steering wheels, gear sticks, hand brakes, chairs, and door handles are re-sanitised. Handwashing instructions for our staff are still visible at all branches. Use of protective gloves is being observed and staff that don’t feel well are urged to stay home.
We are re-launching our contactless rental process where customers who pickup and drop-off vehicles do not need to have a face to face interaction with our staff members. By the time you arrive at our premises, your vehicle will be ready. All details are updated, documents are uploaded, and payments are processed 2-3 days prior to the hire date through our Customer Check-in page.
Our Customer Check-in page is not only equipped for updating information and processing payments. On the ‘Notes’ section, customers must also provide details of all passengers. Internally, all our staff members will leave notes in our database regarding who interacted with which customer.
Due to the shifting and unpredictable nature of the pandemic, it may be a requirement for businesses to operate in a contactless manner, shuttle services will not be available during these restrictions. If we move to level 3, this will be the case for all our hires. However, Mode is ready to share up to $30 NZD* of transportation cost when picking up or dropping off your rental vehicle. This will be given as a credit at the end of your hire, just present a receipt of your ride.
*Up to $15 NZD for pickup and up to $15 NZD for drop-off
Plan B: Get in Touch with Us
We understand that this is a new rental process for everybody, but we are keen on optimising our operations as we go along. Let us know if you need assistance by emailing us at [email protected] or calling us at +64 9 979 7670.
We are excited to open our doors again (at a proper distance, of course!) and we look forward to serving you soon.
From all of us at ____mode